A healthcare reception and consultation corridor with navy seating

Considered hygiene. Care for shared spaces.

Infection Control & Hygiene

Cleaning and hygiene enquiries assessed around your environment, the people who use it and the protocols your site requires.

Discuss your requirements

A service shaped around you

Infection Control,with your priorities in mind.

Different environments call for different cleaning methods. We review infection control and hygiene enquiries individually, considering the required training, products, protective equipment and site procedures before confirming a service.

Who it’s for

Workplace, education, hospitality and property teams seeking additional hygiene support. Healthcare and other sensitive settings require a specific review of site protocols and delivery competence. The proposed approach is considered alongside your existing arrangements, with responsibilities, access and suitability confirmed before any work is accepted.

The scope of your service

What your service can include

Each request is assessed before acceptance. The agreed work may include the following areas, subject to suitable methods and delivery arrangements. Select an area below to explore what can be included.

A site-specific brief

Understand the areas involved, occupancy, known concerns and the procedures your organisation requires. The information establishes the intended task and identifies any additional assessment or site-specific competence required.

Targeted cleaning routines

Agree the surfaces, touchpoints and cleaning sequence, with suitable products used according to their instructions. Products and methods must be suitable for the task and materials, with site requirements considered before work is agreed.

Controlled working arrangements

Plan access, equipment separation and protective measures around the assessed task and your site protocols. The proposed arrangements identify responsibilities and restrictions so work can be coordinated with the people managing the setting.

A clear handover

Record the agreed work completed, any limitations and issues needing follow-up by your site team. The scope of the records is agreed in advance, providing clarity about completed tasks and matters outside the service.

Site liaison and completion records

Agree a named contact, the information to be recorded and the arrangements for completion. Communication follows your site procedures, helping your team understand the agreed work without implying a sterile or infection-free environment.

Discuss your requirements

A clear plan. Accountable delivery.

Tell us about the setting

Explain the environment, the reason for the enquiry and any existing infection prevention requirements. This gives the discussion a practical starting point, focused on the priorities that matter to your organisation.

Confirm a suitable approach

Review competence, methods, materials and access before agreeing whether the work can be undertaken. The proposed specification makes responsibilities and exclusions clear, with any additional requirements confirmed separately.

Coordinate the handover

Agree communication and completion records so your team knows what has been carried out. Communication and next steps are agreed with your nominated contact, providing clarity around the proposed arrangement.

Useful to know

Your questions, answered.

We confirm suitability before accepting work, particularly in sensitive environments.

View all compliance & safety services

For independent background on workplace infection risks, see HSE’s guidance on infections and biological hazards.

Can you support an active outbreak or urgent contamination incident?

These enquiries need individual assessment. We do not promise emergency response or specialist outbreak services through this page. Your site’s clinical or infection prevention lead should direct the required response.

Does cleaning guarantee that an area is infection-free?

No. Cleaning is one part of a wider infection prevention approach. We do not promise a sterile or infection-free environment.

What information should we provide?

Tell us about the setting, affected areas, required site protocols, access and timescales. Share the requirements for the work without including identifiable patient or other sensitive personal details.

What information is needed for a hygiene enquiry?

Describe the setting, reason for the enquiry and applicable site procedures. We review the proposed task and required competence before confirming whether a suitable service can be arranged.

Can work be coordinated around occupancy?

Preferred times and access restrictions can be discussed with your site contact. Any proposed schedule depends on the agreed methods, site procedures and confirmed delivery arrangements.

How are products and methods selected?

Selection depends on the task, materials and site requirements, taking relevant product instructions into account. The approach must be agreed before work is accepted and does not imply an infection-free outcome.