A professional mailroom with organised workplace deliveries

Organised deliveries. A smoother working day.

Mailroom Management

Support available by arrangement for the mail and courier routines that help information and everyday deliveries move through your workplace.

Discuss your requirements

A service shaped around you

Mailroom Management,with your priorities in mind.

Mailroom management starts with clear routes, named contacts and agreed handling procedures. Our service is shaped around your volumes, building access and internal distribution needs.

Who it’s for

Offices, managed workplaces and multi-occupancy buildings seeking support with routine incoming and outgoing mail. We consider the people, access arrangements and handover points involved so the proposed routine fits your building and keeps responsibilities clearly defined.

The scope of your service

What your service can include

The handling scope, staffing arrangements and service hours will be agreed before a service starts. Select an area below to explore what can be included.

Incoming mail

Receive and sort agreed mail items using your site’s handling procedures and recipient information. The proposed routine identifies sorting points and responsibilities, with any restricted or specialist items considered separately.

Courier coordination

Coordinate routine courier arrivals and collections within the agreed service hours and access arrangements. Booking responsibilities, access and handover points are defined in advance; third-party charges remain subject to separate agreement.

Internal distribution

Plan agreed handover points or distribution rounds around the way your workplace operates. Frequency and routes reflect your premises and recipient arrangements, with handling restrictions established before service begins.

Outgoing items and records

Support agreed dispatch routines and delivery records. Postage, courier charges and specialist handling are confirmed separately. The recording format and authorisation process are agreed so your team understands the proposed boundaries and additional costs.

Handover and escalation arrangements

Agree contacts for unidentified recipients, damaged items or exceptions to the routine. The proposed process defines what is recorded and who makes decisions, with service availability confirmed before arrangements begin.

Discuss your requirements

A clear plan. Accountable delivery.

Understand the flow

Tell us about daily volumes, collection times, recipients and current handling arrangements. This gives the discussion a practical starting point, focused on the priorities that matter to your organisation.

Agree the boundaries

Define service hours, accepted items, storage, access and escalation contacts. The proposed specification makes responsibilities and exclusions clear, with any additional requirements confirmed separately.

Set a clear routine

Agree sorting, distribution and handover procedures before delivery begins. Communication and next steps are agreed with your nominated contact, providing clarity around the proposed arrangement.

Useful to know

Your questions, answered.

Clear handling procedures help us understand where support would fit into your working day.

View all office services

For practical guidance on preparing outgoing items, see Royal Mail’s addressing guidance.

Is mailroom support available now?

Yes. Mailroom management is available by arrangement, with staffing, handling procedures and the service scope confirmed when quoting.

Can you handle confidential or high-value items?

These require specific handling and security arrangements and are not automatically included. Tell us the requirements without sharing sensitive contents.

Are postage and courier fees included?

Charges and booking responsibilities will be agreed separately. We do not assume postage or third-party courier costs are included in the service.

How would service hours be agreed?

The proposed hours would reflect mail volumes, courier patterns and your workplace requirements. Staffing and availability must be confirmed before a service arrangement begins.

What happens if a recipient cannot be identified?

An exception process would be agreed with your team, including the named contact and permitted holding arrangements. Unidentified items would be handled within those defined procedures.

Can the routine change as our workplace grows?

Changes to volumes, recipients or premises can be discussed. Any adjustment to staffing, hours, handling scope or pricing would require agreement and confirmed availability.